XtraFresh Carpet Care Terms & Conditions

1. Who we are

These terms apply to all cleaning services provided by XtraFresh Carpet Care ("XtraFresh", "we", "us") to you, the customer.

• Business: XtraFresh Carpet Care, run by Jake Harle
• Based in: Rotherham, South Yorkshire
• Phone: 07555 126219
• Email: hello@xtrafreshcarpetcare.co.uk
• Opening hours: 8am to 8pm, seven days a week

When you book with XtraFresh, you are dealing directly with Jake Harle, the owner. There is no call centre and no middleman.

2. Our guarantee

Every clean comes with a simple, written promise:

If you are unhappy with any part of the clean, for any reason, tell us and we will return as quickly as we can and re clean the area free of charge. If you are still not happy after the re clean, we will refund your money in full.

To claim under the guarantee, contact Jake on 07555 126219 or hello@xtrafreshcarpetcare.co.uk as soon as possible after the clean, ideally within 14 days, and describe the area you are not happy with. We will come back and put it right at no cost to you. If the re clean does not resolve it, we will refund what you paid for that clean in full.

3. Quotes and pricing

• Quotes are based on the information you give us about the rooms, items and condition involved.
• The price is confirmed with you before any work starts. If the job turns out to be different from described, we will tell you and agree a new price with you first.
• Quotes include everything needed for the clean: our time, solutions, equipment and travel.
• Unless stated otherwise, a quote is valid for 30 days.

4. Booking, access and parking

• Please make sure we can get into the property at the agreed time. Someone aged 18 or over must be present, or you can arrange access with us in advance.
• Please clear the areas to be cleaned of small or breakable items where you safely can. We are happy to help move larger furniture as part of the job.
• Please let us know about parking arrangements when booking so we can plan the visit.
• We need access to running water and an electricity supply to do the work properly.

5. Cancelling or moving your appointment

If you need to cancel or reschedule, call Jake on 07555 126219 as early as you can, ideally at least 24 hours before the appointment, so we can offer the slot to someone else. We do not charge cancellation fees for genuine cancellations.

If we ever need to move your appointment, we will give you as much notice as we can and work with you to find a new time that suits.

6. Payment

• Payment is due on the day the work is completed, unless we have agreed something different with you in advance.
• We will confirm the accepted payment methods when you book.
• Invoices for commercial or landlord work are due within 14 days of the invoice date unless agreed otherwise in writing.

7. What cleaning can and cannot do

We will always be straight with you about what a clean can achieve:

• Some stains, such as certain dyes, bleaches, rust, permanent inks and old set in marks, can be permanent and may not come out completely.
• Cleaning can reveal or make more visible damage or wear that was already there, such as pile distortion, colour loss, sun fading or existing tears.
• Some fabrics and carpets are delicate by nature. Where there is a real risk, we will discuss the options with you before we start, and we may ask you to sign off on the approach.
• We do not clean aniline or semi aniline leather.
• Drying times vary with fabric, ventilation and weather. We will give you an honest estimate on the day.

If we believe a clean would damage your item, we will tell you and will not proceed without your informed agreement.

8. Our liability to you

XtraFresh carries public liability insurance and treatment risk insurance covering the cleaning treatments we use. If we damage something through our own negligence, tell us as soon as you notice and we will put it right or make it up to you.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud, or anything else that cannot lawfully be limited. Otherwise, our liability for any claim connected with a clean is limited to the price you paid for that clean.

9. Complaints

If something has gone wrong, we want to hear it. Call Jake directly on 07555 126219 or email hello@xtrafreshcarpetcare.co.uk and we will deal with it personally and quickly. Our guarantee in section 2 applies to every clean we do.

See also our Privacy Policy.

10. The legal bit

• These terms are governed by the laws of England and Wales.
• Nothing here affects your statutory rights as a consumer.
• If any part of these terms is found to be unenforceable, the rest still applies.